Privacy Policy
Effective Date: 26th July 2025
Last Updated: 26th July 2025
At Mehta Surgicals, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal and business information. We operate in strict compliance with the US FDA regulations, ICV (In-Country Value) compliance, and Indian regulatory norms, including the Medical Device Rules (MDR), 2017, CDSCO, and BIS standards.
1. Scope of This Policy
This policy applies to all visitors, customers, distributors, healthcare institutions, and vendors interacting with Mehta Surgicals through our website, digital channels, offline communication, and services related to our:
- Hospital furniture
- Medical equipment
- Surgical instruments
- Orthopedic implants
- Operation theatre solutions
2. Information We Collect
We may collect the following types of data:
a. Personal Information
- Full name
- Email address
- Phone number
- Postal address
- Job title and organization
b. Business Information
- Company or hospital name
- GST details or registration numbers (where applicable)
- Product preferences or service requests
- Purchase history and support records
c. Technical Information
- IP address
- Browser and device type
- Operating system
- Website usage statistics via cookies and analytics tools
3. How We Use Your Information
We use the data collected for:
- Responding to product inquiries or service requests
- Order processing and delivery
- Installation, training, and after-sales support
- Customer relationship management
- Ensuring regulatory and certification compliance
- Improving our products, services, and website functionality
- Internal audits and quality control processes
4. Legal & Regulatory Compliance
We strictly adhere to the following:
- US FDA (21 CFR Part 820): Quality System Regulation for medical devices
- ICV (In-Country Value): Where applicable in tenders, contracts, and manufacturing traceability
- MDR 2017 and CDSCO: For classification, registration, and labeling of medical devices in India
- BIS Standards: For conformity assessment and safety of products sold in India
- ISO 13485: Where applicable, for quality management of medical devices
5. Data Sharing & Disclosure
We may share your data with:
- Logistics and delivery partners
- Authorized service providers and technicians
- Certification and regulatory bodies (e.g., CDSCO, FDA, BIS)
- Legal authorities, where required by law
We do not sell, rent, or trade your personal information to third parties.
6. Data Protection & Security
We use advanced security protocols to safeguard your data, including:
- SSL encryption
- Secure servers and data access controls
- Routine internal audits
- Employee confidentiality training
7. Your Rights & Choices
You have the right to:
- Access and correct your personal information
- Request deletion of your data (subject to compliance and legal constraints)
- Withdraw consent or opt out of marketing communications
- Know how your data is processed and stored
To exercise your rights, contact us at info@mehtasurgicals.in
8. Data Retention
We retain your personal and business information only as long as necessary for:
- Fulfilling contractual obligations
- Meeting legal and regulatory requirements
- Providing ongoing support and warranty services
9. Cookies and Tracking
Our website uses cookies and analytics tools (such as Google Analytics) to enhance user experience. You can control cookie preferences in your browser settings.
10. International Compliance (Optional)
If we collect or process data from users outside India, we aim to align with global data privacy standards such as the GDPR where applicable.
11. Changes to This Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.
12. Contact Us
If you have any questions about this policy or how we handle your data, please contact:
Mehta Surgicals
Uttam Nagar indi Area Near Shanti Eye hospital Loharu Road Bhiwani 127021
📞 Phone: +91 9812456868
📧 Email: info@mehtasurgicals.in
🌐 Website: https://mehtasurgicals.in/